skwin's Privacy Policy —
Your Information Is Safe With Us

This Privacy Policy ("Policy") applies to users ("you" or "user") of the skwin platform. By visiting or using the skwin.lat website, you agree to comply with the terms of this Policy. We place the highest importance on protecting your personal information and are committed to maintaining data privacy.

1 What Information We Collect

skwin collects the following types of information to provide its services. In every instance of data collection, we follow the principle of necessity — meaning only information essential to providing the service is collected.

1.1 Information You Provide Directly

Information you provide to us directly during account registration or in the course of using our services:

• Full name and date of birth (for age verification, as this platform is strictly for users aged 21 and above)
• Email address and password
• Phone number
• Identity verification documents (copy of national ID card or passport, where applicable)
• Payment information — bKash, Nagad, Rocket, and Upay account details
• Information provided during support communications

1.2 Automatically Collected Information

When you visit or use the skwin platform, some information is collected automatically:

• IP address and device information (operating system, browser type and version)
• Session data collected from cookies and similar technologies
• Page visit history, click patterns, and time spent on the site
• Referral source (how you arrived at our site)
• Log data and error reports

1.3 Information Received from Third Parties

We may receive a limited amount of information through payment processing agents or identity verification services, which is used solely for the purposes of transaction security and account protection.

2 Purpose of Using Your Information

skwin uses your information for the following legitimate purposes:

• Service Operations: Creating, managing, and maintaining accounts; processing deposits and withdrawals
• Identity Verification: Age confirmation (21 years and above) and fraud prevention
• Customer Support: Resolving issues and providing assistance via live chat and email
• Security: Protection against unauthorized access, fraud, and cyberattacks
• Legal Compliance: Meeting applicable legal obligations and responding to requests from regulatory authorities
• Service Improvement: Conducting analysis and research to enhance the user experience
• Communications: Sending important updates, security alerts, and transaction-related notifications

3 Cookies and Tracking Technologies

The skwin website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security; these cannot be disabled
• Functional Cookies: Used to remember your preferences (such as language selection)
• Analytics Cookies: Used to analyze site traffic and user behavior

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.

4 Data Storage and Security

skwin applies multiple layers of protection to ensure the security of your information:

• SSL/TLS Encryption: Industry-standard encryption technology is used for platform access and data transmission
• Access Controls: Only authorized personnel can access your information, and only to the extent necessary
• Secure Servers: Data is stored in a secure and controlled environment
• Regular Audits: Security measures are regularly reviewed and improved

4.1 Data Retention Period

We retain your information for as long as your account is active and as long as necessary to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations or for dispute resolution purposes. Once that period has passed, the information is securely deleted or anonymized.

5 Sharing Information with Third Parties

skwin does not sell or rent your personal information to third parties. Information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the respective provider. These providers operate under their own privacy policies.
• Technology Partners: Our technology providers may process a limited amount of information to operate the service. They are bound by strict confidentiality agreements.
• Legal Requirements: We may be legally required to disclose information in response to a court order, legal process, or a valid request from a government authority.
• Business Changes: In the event of a merger or acquisition, users will be notified in advance and provided with options.

6 Your Rights and Controls

As a skwin user, you have the following rights over your own information:

• Access: You have the right to know what information we hold about you. Upon request, we will provide a copy.
• Correction: If any of your stored information is inaccurate, you can request a correction.
• Deletion: In certain circumstances you can request that your information be deleted, however information required to meet legal obligations may be retained.
• Restriction of Processing: In some cases you can request that the processing of your information be limited.
• Portability: The right to receive a copy of your information in a structured digital format.
• Marketing Opt-Out: The right to withdraw from promotional communications at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

7 Protection of Children and Minors

The skwin platform is strictly for individuals aged 21 and above. We do not intentionally collect any information from minors. If it comes to our attention that information from a minor has been collected, we will delete it immediately and close the associated account.

If a parent or guardian believes their minor child has registered on our platform, please contact [email protected] immediately.

8 International Data Transfers

To operate the skwin platform, some information may be stored or processed on international servers. Regardless of where data is processed, we maintain the protection standards described in this Privacy Policy. Through agreements with third-party partners, we ensure that your information receives the same level of protection everywhere.

9 Responsible Gaming and Data Use

skwin may analyze information related to a user's gaming behavior to promote responsible gaming. The purpose is to identify problematic gaming patterns and provide support where needed. This information is never used for advertising purposes.

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Changes to the Policy

skwin reserves the right to modify this Privacy Policy at any time. If any significant changes are made, we will update the "Last Updated" date on this page and send a notification to your registered email address. Continued use of the platform after any changes will be taken as your acceptance of the revised Policy.

We therefore recommend that you visit this page regularly and stay informed of any changes.

11 Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact our support team. We provide assistance in both Bengali and English, 24/7.