skwin Terms & Conditions

1General Provisions

skwin is an online gaming platform in Bangladesh offering slot games, live casino, and sports betting services. Accessing and using this platform means you acknowledge that you have read, understood, and agreed to these Terms.

1.1 Applicability

These Terms apply to all users of skwin, whether they are registered members or guest visitors. These Terms take effect as soon as any part of the platform is used.

1.2 Age Requirement

skwin is operated for persons aged 21 or above only. Access to and use of this platform by any underage person is strictly prohibited.

1.3 Language & Interpretation

These Terms are written in Bengali. In the event of any interpretive ambiguity, the Bengali version shall be considered final.

2Account Registration & Verification

2.1 Registration Process

To create an account at skwin, you must provide accurate and complete personal information. Each user may create only one account. Creating multiple accounts for the same person is strictly prohibited.

2.2 Accuracy of Information

• All information provided at the time of registration must be true, accurate, and up to date.
• No false information may be given regarding your name, phone number, date of birth, or other identity-related details.
• If any information needs to be changed, the skwin support team must be informed immediately.

2.3 Password & Security

Keeping your account password confidential is entirely your responsibility. Sharing your password with any third party is prohibited. If you suspect unauthorized access to your account, contact skwin support immediately. skwin will not be liable for any loss caused by third-party misuse.

3Bonuses & Promotional Offers

3.1 Welcome Bonus

skwin offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a bonus of ৳1,200 and the total balance becomes ৳2,200.

3.2 Wagering Requirements

Before withdrawing any winnings from a bonus, the wagering requirement must be met. skwin's wagering requirement is 10 times the bonus amount. For example:

• Bonus ৳1,200 × 10 = ৳12,000 in total wagers must be placed before bonus winnings can be withdrawn.
• Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

3.3 Bonus Usage Terms

• Only one welcome bonus is applicable per account.
• Bonuses cannot be transferred or sent to any other account.
• If the wagering requirement is not met within the specified time limit, the bonus may be cancelled.
• If bonus abuse or fraudulent activity is proven, the bonus and any associated winnings will be forfeited.

3.4 Other Promotions

skwin may offer VIP cashback, reload bonuses, and special offers from time to time. Each offer has its own specific terms, which are published at the time the offer is announced.

4Deposits & Withdrawals

4.1 Accepted Payment Methods

skwin accepts deposits and withdrawals only through the following Mobile Financial Services (MFS):

• bKash — directly from mobile wallet
• Nagad — digital financial service of the postal department
• Rocket — Dutch-Bangla Bank mobile wallet service
• Upay — mobile payment service

4.2 Minimum Amounts

• Minimum deposit: ৳200 (per method)
• Minimum withdrawal: ৳800

4.3 Withdrawal Timeframe

Withdrawal requests are generally processed within 15 minutes to 2 hours. If additional verification is required, it may take a little longer.

4.4 Verification Process

For large withdrawal amounts, skwin may request additional information to verify identity. This is necessary to prevent fraud and ensure account security.

5Gaming Rules

5.1 Fair Play Policy

skwin ensures fair and transparent outcomes across all games. Our game providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi — follow world-class fair play standards.

5.2 Game Outcomes

All game outcomes are automated and determined by a Random Number Generator (RNG). If an incorrect result is displayed due to a technical error, skwin reserves the right to apply the correct result.

5.3 Betting Limits

Each game has specific minimum and maximum betting limits that are clearly displayed during gameplay. Users may place any amount within these limits.

5.4 Sports Betting

In the sports betting section, the rules of each specific market apply independently when bets are accepted. If a match or event is cancelled, that bet will be considered void and the original amount will be refunded.

6Prohibited Activities

The following activities are strictly prohibited on the skwin platform:

• Conducting money laundering or illegal financial activities.
• Attempting to fraudulently earn money by exploiting the bonus system ("bonus abuse").
• Opening multiple accounts or using another person's account.
• Playing games using automated software, bots, or any artificial method.
• Attempting to breach the platform's security systems or hacking.
• Acting fraudulently towards other players or threatening them.
• Using a fake identity or false information.
• Using the platform for any other unlawful purpose.

7Intellectual Property

All content on the skwin platform — logos, designs, text, graphics, software, databases, and other elements — is the exclusive intellectual property of skwin.

7.1 Permission to Use

Viewing and using the platform's content for personal, non-commercial purposes is permitted. However, reproducing, distributing, modifying, broadcasting, or using any content for commercial purposes requires prior written permission from skwin.

8Privacy & Data Protection

skwin treats the privacy of your personal information as a top priority. Details on how we collect, store, and use your information can be found in our Privacy Policy.

8.1 Use of Information

The information you provide will be used only for the following purposes:

• To manage your account and verify your identity.
• To process payments.
• To provide customer service.
• To prevent fraud and ensure security.
• To comply with legal obligations.

Your personal information is not sold or rented to third parties.

9Limitation of Liability

9.1 Technical Issues

skwin accepts limited liability for losses caused by internet outages, server problems, third-party service failures, or any other technical reason.

9.2 Gaming Losses

skwin is not responsible for financial losses arising from gaming. Financial risk is inherent in gambling, and each user is solely responsible for their own decisions and their consequences.

9.3 Third-Party Services

Various third-party game software is used on the skwin platform. The relevant provider is responsible for any defects in that software, not skwin.

10Account Suspension & Closure

10.1 Voluntary Closure

Any user may request to close their account at any time. Contact the skwin support team to make the request.

10.2 Suspension by skwin

skwin reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• In the event of a breach of the Terms.
• If fraudulent activity is suspected.
• If account verification information is not provided.
• If false information regarding age or identity is proven.
• At the direction of legal or regulatory authorities.

10.3 Refund of Remaining Balance

If an account is closed for ordinary reasons, any remaining valid balance will be refunded. However, accounts closed due to a breach of the terms and conditions may not be entitled to a refund.

11Responsible Gaming

skwin places the highest priority on responsible gaming. We believe that gaming should be an enjoyable activity, not a financial burden.

11.1 Self-Control Features

skwin provides users with a variety of self-control tools:

• Option to set deposit limits.
• Option to take a temporary break (cooling-off period).
• Permanent self-exclusion option.

11.2 Support

If you feel that your gaming or that of someone you know is becoming a problem, please contact our support team. Visit our Responsible Gaming page to learn more.

12Changes to Terms and Conditions

skwin reserves the right to change, add to, or cancel these terms and conditions at any time. Users will be notified in a timely manner of any significant changes.

12.1 Notice of Changes

If there are any significant changes to the terms and conditions, you will be notified via your registered contact details or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12.2 Previous Versions

Previous versions of the terms and conditions are archived and may be obtained from the support team if needed.

13Contact and Dispute Resolution

13.1 Customer Service

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language support: Bengali and English

13.2 Complaints Process

In the event of a dispute or complaint, please first notify our support team. We always strive to resolve issues through discussion. If you are not satisfied with the support team's decision, the matter will be escalated to senior management.